FREQUENTLY ASKED QUESTIONS

Q: What kind of training do your valet attendants go through before beginning work?

A: All of our Associates must complete six hours of classroom training and field training before being scheduled for their first assignment. This training includes a written exam that covers a variety of key subjects such as Customer service, motor vehicle laws, and company polices and procedures.  After successful completion of the classroom training, our new Associates are assigned a mentor who will work with them to complete the field training requirements.  These requirements include a driving skills assessment, a comprehensive review, and a step by step demonstration of operational procedures.  Additionally, every new Associate must provide a 2-year motor vehicle record with no violations, submit to a 10-year criminal background check, and pass a pre-employment drug screening.

Q: Do we have Insurance?

A: Absolutely!  United Parking Systems is fully insured by the leading insurer of valet parking companies throughout the country.  We provide each Customer with a Certificate of Insurance prior to every event outlining our coverage and naming you as an additional insured.

Q: How will my event be staffed?

A: Each event is staffed according to the number of guests and cars you expect.  In addition to the appropriate number of valet attendants every event will have either a company owner or senior manager on-site for the duration of the event.

Q: Do you have references?

A: Yes.  We have several satisfied clients who will be happy to share with you their experiences with our company.